Returns & Exchanges
At Hurstville Aquarium, we want you to be completely satisfied with your aquatic-inspired fashion. If your new pieces aren't a perfect fit, we offer easy returns and exchanges within 30 days of purchase.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing